FAQ's

What is included with each hire or purchase?
Each product includes the main item (e.g. board, sign, or décor piece) and a setup or care instruction sheet where applicable.
Props, balloons, or florals shown in photos are not included unless stated otherwise.

How long is the hire period?
You can choose between 1 day, 2 days or 3 days. — perfect for setting up the day before your event and returning it after. Need it a bit longer? Just get in touch and we’ll do our best to accommodate.

Do you deliver and pick up?
We currently offer pickup only from the Russell Vale, Wollongong area.

How do I book a product?
Simply book directly through our website:

  1. Select your event date and product.
  2. Add to cart and complete checkout.
  3. We’ll be in touch to confirm pickup details and any personalisation options.

Do I need to pay a bond?
Yes, a small refundable bond of $50 is required with your booking. This will be returned once the board is safely returned in its original condition.

What happens if an item gets damaged?
We know accidents happen! If something is damaged, please let us know as soon as possible. We’ll assess the damage and discuss repair or replacement costs. Significant damage may result in loss of bond or additional charges.

Can I customise the design or message?
Yes — for personalised fabric signs and welcome signs, you can add custom text such as names, dates, or short messages.
For Miss to Mrs or other pre-designed boards, customisation isn’t available.

Can I purchase instead of hire?
Yes! Some of our items (like personalised fabric signs and certain décor pieces) are available for purchase.
Each product listing will clearly state whether it’s for hire or purchase.

How far in advance should I book?
We recommend booking 2–4 weeks in advance to secure your preferred dates and designs, especially during wedding and event season.

How do I care for my hired items?
Keep all items clean, dry, and free from marks.
Avoid using adhesives, pins, or tape that could damage surfaces or fabric.
Please return everything in the same condition you received it.